Hamilton Sargent of travel retail specialists Blackjack Promotions explains why confectionery is such a dynamic growth area for Travel Retail. Confectionery has become a sweet spot for the Travel Retail industry, with growth driven by new product development, premiumisation and Duty Free exclusive ranges. Granted,…
The way the new CCS framework has been applied could do schools (and agencies) more harm than good, says TempRocket Founder Andrew Johnston. The Crown Commercial Service (CCS) helps to provide commercial services to the Public Sector and save money for the taxpayer by improving…
The marathon is the Everest of running races. The event has to be given the ultimate respect from its competitors or they will never reach the peak. This is the race that can’t be blagged and being fit is not enough on its own to…
Providing status updates on orders is only the start when it comes to adding value to the post-purchase journey for both customers and retailers, says Julia Henry at parcelLab. Post-purchase emails informing customers about the progress of their online order boast the highest opening rates…
The BBC recently ran a segment on a new report that says that dyslexics – like me – are really strong in a whole range of skills which are becoming vital for companies that want to do well in the 21st Century. It almost made…
A new online survey by YouGov of 2,024 British shoppers gives online retailers plenty to think about just as their busiest period of the year approaches. Commissioned by post-purchase communication experts parcelLab, the study reveals that although 49% of people now do at least half their…
Marie Claire Edit is a unique, first-in-class shopping platform for brands and retailers with Farfetch, NET-A-PORTER, Selfridges, MATCHESFASHION.COM, ASOS and Topshop all on board. Marie Claire UK, the premium fashion and beauty magazine brand published by TI Media, has launched a unique, first-in-class online fashion aggregator platform: Marie Claire Edit. Designed and built in house within TI…
There’s nothing better than customer feedback to help online retailers improve service, build trust and increase sales. parcelLab’s Julia Henry offers key advice on inspiring feedback on products and services. You may think that as an online retailer the one thing you have no control…
Bribery, corruption and tax avoidance: Michael Meany, Compliance & Finance Manager at ePayMe, outlines how contractors, recruitment agencies and services providers could be breaking the law. Al Capone, the notorious Chicago gangster of the Roaring Twenties, died in Alcatraz in 1947, after 15 years in…
![The path to post-purchase [infographic]](https://www.klpr-agency.co.uk/wp-content/uploads/2018/11/rawpixel-593597-unsplash.jpg){kind=tracking}
Online retail in the UK is growing steadily. Therefore, the post-purchase experience is getting more important for customers. Buying online continues to grow in popularity in the UK, taking up an increasing proportion of overall retail sales, with the total value of weekly purchases hitting…