99% of the UK’s top 100 fashion retailers are failing to provide customers with a personalised post-checkout experience by neglecting to send tailored shipping communications to their customer, meaning the majority are missing out on a vital marketing channel, according to parcelLab’s ‘UK E-Commerce Shipping Study…
In the final blog of the Customer Service Week series, Samantha Saunders hands over to Rob Stefanovic, Senior Commercial Manager at OmniServ, to share an example of how cooperation between partners can help build trust and recognition. Trust: Building brand reputation and trust by delivering…
Continuing with our special Customer Service Week series, OmniServ’s Samantha Saunders argues that to lead customer service innovation in an industry, you need commitment across the board. Leadership: Championing customer service The air travel industry is all about the customer experience; and I am glad…
The third post in our Customer Service Week series by Samantha Saunders examines the importance of employee engagement and recognition. Recognition: Celebrate your customer service heroes At OmniServ, our biggest single UK contract is with Heathrow Airport, where we deliver assistance for passengers classified as…
In the second of a special Customer Service Week series, Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ explores how cross-training staff improves morale, attitude and service delivery. Capability & Skills: Identifying and nurturing customer service skills in your organization. Airports are like…
Disability charity Queen Elizabeth’s Foundation for Disabled People (QEF) are launching the ‘QEF Apprentice Challenge’ this week, in partnership with OmniServ; one of the UK’s leading airline and airport assistance services providers. In the style of the popular BBC One programme The Apprentice, 6 teams…
Travel retail staffing and experiential specialist Blackjack Promotions is investing in a new ‘Centre of Excellence’ that will serve as a training and meeting hub for staff, clients and brands. It is part of a 15,000sq ft development near London Heathrow Airport. The training and…
OmniServ has partnered with London Stansted airport to trial the Wheellator, a mobility solution for passengers with low to medium level mobility issues. The product is a cross between a wheeled walking frame and a light-weight wheelchair and allows passengers to regain some independence. It was…
Samantha Saunders, Head of Innovation & Regulatory Compliance at OmniServ shares the first of five special insights for Customer Service Week. Insight: Knowing your customer and how to deliver to them At OmniServ, we deliver a wide range of services to a diverse group of…
A recent survey revealed that the ecommerce giant is struggling to generate loyalty among the newest generation of shoppers, Generation Z (Gen Z). Conor McGrath, head of UK Clients at parcelLab, looks at Gen Z Amazon frustrations and how other retailers can gain from it….