Omniserv, a subsidiary of ABM and a UK airport service contractor, has won Heathrow Airport’s inter terminal bus contract that connects four terminals – and soon to be five – for those passengers transiting through the airport
This gives Omniserv the opportunity to influence across every touchpoint in a passenger’s journey at the global travel hub.
This exciting contract win for Omniserv cements its leading market position in providing legendary service to the travelling public. This award, along with its current contracts to provide assistance to passengers with reduced mobility and the ambassador contract which handles many of the current passenger touch points, gives Omniserv the unique opportunity in creating a seamless and elevated customer service proposition for all passengers that travel through Heathrow airport.
It also means that Omniserv now becomes a significant service provider across all terminals, employing 1,400 people at London Heathrow Airport.
The five-year contract commences on April 1st, when Omniserv takes over from existing provider NSL.
Earlier this year, Omniserv acquired leading specialised staffing and travel retail specialist Blackjack Promotions, to further expand the company’s overall capabilities in servicing the end-to-end needs of airlines and airport authorities.
Ernie Patterson, chairman, Omniserv, says: “Omniserv is going through an exciting period of development and winning the inter-terminal bus contract at London Heathrow has further solidified our position in enhancing the passenger experience at every point of their journey through the airport. This is a huge win for us and we are delighted that we are now able to influence and enhance the entire end-to-end passenger experience whether departing, arriving or connecting.”
Mark Hicks, Head of Passenger Support Services, Heathrow Airport, says: “We enjoy a long-standing relationship with Omniserv and are delighted to extend our partnership further by awarding our inter terminal bus contract to them. We look forward to working closely with Omniserv and its ambassadors to further enhance the excellent service Heathrow Airport has to offer in making every journey better.”
First posted by pfm on the 25th March 2014