The Covid-19 pandemic has spurred the beginning of a new frontier for online retail and now the focus for retailers has got to be on creating the best possible retail customer experience, not just now but as a framework to build on in the future…
Bakers Basco, the membership scheme set up by five of the UK’s largest plant bakers to manage an industry-wide bakery equipment solution, has made national headlines in the Daily Express and Birmingham Mail today, following the culmination of a six month investigation with Reach Plc…
It’s the most wonderful time of the year and certainly one of the most competitive in retail. But as we enter the last period of a tumultuous year steeped in uncertainty from one day to the next, retailers are about to hit a ‘peak’ period…
Paul Empson, General Manager of Bakers Basco, which supplies and manages an industry-wide bakery equipment solution for the UK’s biggest plant bakers to deliver bread and other morning goods across the country each day, is warning the general public to ‘use one’s loaf’ and avoid…
The Covid-19 pandemic has thrown much of what we thought we knew about consumers’ shopping habits into somewhat of a whirlwind. The high street is still suffering from the fallout of a three-month hiatus and now the hospitality industry has experienced a further blow in…
When I read that notonthehighstreet.com searches for Halloween are up 889% and already features in its top five search terms, I had to stop and think for a second: it’s still only just September, right? And we’re talking about 2020 – the year when Covid-19…
Bakers Basco, the membership scheme set up by five of the UK’s largest plant bakers to provide and manage an industry-wide bakery equipment solution, is taking another step in its efforts to recover missing equipment by extending its awareness campaign direct to the delivery drivers…
Five years ago, three Munich-based entrepreneurs had the vision to fill a significant gap in customer experience. Their aim was to transform the post-sales phase, arming brands with the tools to create an unforgettable operations experience (OX). Today, the start-up has exceeded expectations through a…
parcelLab founder and CEO Tobias Buxhoidt and guest speaker Emily Pfeiffer, Senior Analyst at Forrester discuss in a new webinar how putting the customer’s needs first enables retailers to reap the benefits of an engaging post-sales customer experience that breeds loyalty. Retailers need to step into their customers’…
Surely you’ve heard about WISMO? This acronym maybe hasn’t quite made its way into every retailer’s vocabulary yet but it is something that all online shops have to deal with on a daily basis, and it’s becoming more and more popular in the world of…