Providing status updates on orders is only the start when it comes to adding value to the post-purchase journey for both customers and retailers, says Julia Henry at parcelLab. Post-purchase emails informing customers about the progress of their online order boast the highest opening rates…
The BBC recently ran a segment on a new report that says that dyslexics – like me – are really strong in a whole range of skills which are becoming vital for companies that want to do well in the 21st Century. It almost made…
A new online survey by YouGov of 2,024 British shoppers gives online retailers plenty to think about just as their busiest period of the year approaches. Commissioned by post-purchase communication experts parcelLab, the study reveals that although 49% of people now do at least half their…
Marie Claire Edit is a unique, first-in-class shopping platform for brands and retailers with Farfetch, NET-A-PORTER, Selfridges, MATCHESFASHION.COM, ASOS and Topshop all on board. Marie Claire UK, the premium fashion and beauty magazine brand published by TI Media, has launched a unique, first-in-class online fashion aggregator platform: Marie Claire Edit. Designed and built in house within TI…
There’s nothing better than customer feedback to help online retailers improve service, build trust and increase sales. parcelLab’s Julia Henry offers key advice on inspiring feedback on products and services. You may think that as an online retailer the one thing you have no control…
Bribery, corruption and tax avoidance: Michael Meany, Compliance & Finance Manager at ePayMe, outlines how contractors, recruitment agencies and services providers could be breaking the law. Al Capone, the notorious Chicago gangster of the Roaring Twenties, died in Alcatraz in 1947, after 15 years in…
![The path to post-purchase [infographic]](http://www.klpr-agency.co.uk/wp-content/uploads/2018/11/rawpixel-593597-unsplash.jpg){kind=tracking}
Online retail in the UK is growing steadily. Therefore, the post-purchase experience is getting more important for customers. Buying online continues to grow in popularity in the UK, taking up an increasing proportion of overall retail sales, with the total value of weekly purchases hitting…
Research suggests logistics companies are struggling to keep pace with rising online sales. Making it easier to recruit temporary staff in the lead up to Black Friday would help to get them back on track, says TempRocket’s Andrew Johnston. As if the festive season wasn’t…
The digital disruption currently transforming the temporary recruitment sector couldn’t have come at a better time for UK business, which is staring at a potentially damaging staff shortage at a time when economic confidence is at its lowest since March. The Recruitment & Employment Confederation’s…
Customer experience doesn’t end once an online shopper hits ‘purchase’. So why do so many companies hand post-purchase delivery communication over to their logistics partner, asks Julia Henry, Post-Purchase Manager at parcelLab? Although long regarded as the ‘boring’ part of the sales process, the delivery…